Customer care
Refund Policy
Effective: July 15, 2026
We want every purchase to feel clear and fair. Because our guides are delivered instantly as digital files, refunds are considered under the conditions below. Nothing in this policy limits any non-waivable consumer rights that apply to you.
Our 7-day policy
You may request a refund within seven calendar days of purchase when:
- you were charged more than once for the same product;
- you received the wrong product;
- the file is corrupted or cannot be accessed and we cannot resolve the problem; or
- the product is materially different from its description.
Digital downloads
Our products are supplied immediately after checkout. Once a guide has been accessed or downloaded, change-of-mind refunds are not normally available, except where required by applicable law or approved by Gumroad. We may still review exceptional circumstances fairly and individually.
How to request a refund
Email hello@altitude-well.com within seven days using the email address from your order. Include the product name, purchase date, and a short explanation. Please do not send card or banking details.
Processing
Approved refunds are issued through Gumroad to the original payment method. Card refunds commonly take 5–10 business days to appear, while timing can vary by provider and currency. A full refund may remove access to the guide. Purchases and refunds are also subject to Gumroad’s applicable checkout terms and policies.